OUR POLICIES
Take a Trip to the Mountains!
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We love sharing this special town with our visitors from near and far. No matter the distance, it is always important to do your research and make sure you are prepared for the mountain environment, elevation and the quirks of this old mining town! To help with your planning, check out our hotel policies and our travel tips for mountain travel.
Booking Policies:
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Deposit
All reservations require a valid credit card and a one-night room deposit plus tax to book.
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Payment Due
The full payment of your stay is due one week (or two weeks for holiday reservations) prior to your arrival and will be charged automatically on that day to the credit card on file. Payment dates vary for group bookings.
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Cancellation Policy:
All reservations require full payment one week (two weeks during
designated holidays) prior to arrival. Any cancellations after this time are non-refundable. No-shows and early departures will not be offered refunds on any payment.
Winter Tips
- Renting a Vehicle? Request a vehicle with 4 wheel drive or all wheel drive with snow tires
-Mountainous regions experience a variety of weather patterns - drive slow and take your time. We are not able to cancel reservations without a fee due to travel and road conditions. We recommend getting travel insurance to reduce the stress!
Due to the small size of our property, the limited number of rooms, and the
destination nature of our business, it is necessary that we strictly enforce a
fair and honest cancellation policy. As a small, independent property, we ask
for your understanding in respecting our cancellation, change and no-show
policy.
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**Holiday Reservations: Any stays that include dates within the holidays will adhere
to the 14-day full payment & cancellation policy. These dates include: Martin Luther King Weekend, President's Day Weekend, Memorial Day Weekend, July 4th Weekend, Labor Day Weekend, Thanksgiving Weekend & Festive Season.
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We understand that cancellations are often beyond your control (illness, weather, flight cancellations) and for this reason we recommend purchasing travel insurance for peace of mind. We will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation.
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Check-In & Check-Out
Check-in is guaranteed from 3pm - 8pm. Check-out is at 10am. We do our best to accommodate early arrivals and late check-ins, but cannot guarantee the availability. Please call to inquire.
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Lobby Hours & Late Arrivals
We are NOT a 24 hour lobby. Our hotel lobby is open from 8am - 8pm daily. If you plan on arriving after the lobby has closed, we recommend you contact us as soon as possible to arrange a late check-in.
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Housekeeping
Please note that we are not a full-service hotel and we do not currently offer daily housekeeping services. Housekeeping can be requested when on property and we will do our best to accommodate all inquiries between 10am & 2pm. Please let us know if you need extra coffee, towels, blankets, etc. A full housekeeping room refresh is available to extended stay reservations and offered every 3rd day.
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Pets
We love pets and wish we could welcome them all - but we can't. We have 3 designated pet rooms on property. These rooms need to be booked directly with us via phone or email. If you book online, we DO NOT guarantee your pet request. All pet rooms require an additional $35 housekeeping fee for the stay. Cats are not allowed on the property. Any guests arriving on property with a pet that was not preregistered and/or cannot be accommodated into a pet room will be charged a $150 cleaning fee.
KNOW BEFORE YOU GO!
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Cell Service
Red Cliff does not have cell phone service, however free long distance calling is available in the room. Once on property or across the street at Mango's, you can activate your wifi calling on your cellular device. Otherwise, we recommend you give your phone a rest and enjoy getting off the grid.
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Altitude & Hydration
Red Cliff is located at 8,750 ft above sea level! We highly recommend drinking plenty of water before your trip and throughout your time with us. We also recommend drinking electrolytes and applying sunscreen often.
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